Thank you for shopping with Blacksmith Garage. We appreciate your business and want to ensure your satisfaction with every purchase. Please review our Returns and Refunds Policy outlined below:

1. Returns:

1.1 Eligibility: We accept returns for items that meet the following conditions:
- The item is in its original packaging.
- The item is unused, undamaged, and in the same condition as received.
- The return is initiated within 30 days from the date of purchase.

1.2 Non-Returnable Items: Some items are non-returnable, including:
- Personalized or customized products.

1.3 Return Process: To initiate a return, please contact our customer service team at natalee@blacksmithgarage.com. Provide your order number and details about the item you wish to return. Our team will guide you through the return process.

 

2. Refunds:

2.1 Refund Eligibility: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds are issued for eligible items only.

2.2 Refund Process: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.

2.3 Late or Missing Refunds: If you haven’t received a refund within the specified period, please check your bank account first. If the refund is not reflected, contact your credit card company or bank. It may take some time before your refund is officially posted.

3. Exchanges:

3.1 Product Exchanges: We do not offer direct product exchanges. If you need a different item, please return the original item and place a new order.

 

4. Shipping Costs:

4.1 **Return Shipping:** Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

4.2 **Non-Refundable Shipping:** Original shipping costs are non-refundable.

 

5. Contact Us:

If you have any questions or concerns about our Returns and Refunds Policy, please contact us at natalee@blacksmithgarage.com. Our customer service team is here to assist you.

This policy is effective from November 22, 2023 and may be subject to updates. Please check our website for the most current version.